Payments are final
All payments are final. We do not offer refunds for change of mind, for time you have already been given access to, or for unused time remaining on a pass.
We state this before you pay rather than after, and it is the same for everyone. There is no discretionary refund process to appeal into.
Why the policy works this way
Saundarya AI is a digital service. The moment you run a scan, the analysis has been performed and the cost of performing it has been incurred - there is nothing to return and nothing to restock.
So instead of refunding after the fact, we let you evaluate the product before you spend anything:
- Your first complete report is free, with every section unlocked
- No card details are required to get it
- There is no trial that turns into a paid plan, and no pass renews on its own
By the time you are asked to pay, you have already seen exactly what a report contains and how good it is. That is a fairer arrangement than taking your money and making you argue for it back.
Nothing to cancel
Premium is sold as a one-time pass for 30 or 365 days. It is a single payment: no mandate, no auto-debit and no renewal, so there is nothing to cancel.
When the pass ends, your account returns to the free plan and your reports stay where they are. To keep Premium, buy another pass - you are only charged again if you choose to.
A pass runs to the end of the period you bought. Stopping using it early does not end it, and the unused remainder is not refunded.
Billing errors we do correct
A billing error is not a refund - it is money taken for something that was never sold. We return it in full, without argument:
- Charged twice for the same pass
- The duplicate is returned in full
- Paid but never received access
- Returned in full, if we cannot deliver access
Write to contact@saundaryaai.com with the payment date and reference. We acknowledge within 2 business days and, where the correction is due, process it within 5.
Money goes back to the original payment method. We cannot send it anywhere else - that restriction comes from the payment network, not from us.
Your statutory rights
Nothing on this page removes a right the law gives you and does not allow us to contract out of. If consumer law where you live entitles you to something this policy does not offer, that law applies.
If you believe that is your situation, write to contact@saundaryaai.com and set out why. We will look at it properly.
Before raising a chargeback
If something looks wrong with a charge, contact us first. A duplicate charge is usually resolved in a few days, where a chargeback takes weeks.
We will not close or restrict your account for raising a chargeback in good faith.
- contact@saundaryaai.com